Front Office Manager – Front Office Department
What are you going to do?
The Front Office Manager ensures a smooth and efficient operation and co-ordination of the various departments within the Front Desk. Ensuring optimum profitability and guest satisfaction. You are responsible for guiding the team in following the standards of both Hotel Okura Amsterdam and the Leading Hotels of the World and are you coaching the team in the broadest sense of the word.
Tasks & responsibilities
Working days & working hours
Work is carried out in shifts during 7 days a week.
You will work 5 days a week, 7,6 hours a day. As Front Office Manager you will work in dayshift, if necessary you will work evening- and night shifts.
Who are you?
To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.
The Front Office team is responsible for welcoming our guests, check in and – out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments.
Who are your colleagues?
The entire Front Office team consists of 40 employees including Guest Relations, Supervisors, Receptionists, Conciërges, Bagagists, Doormen and Telephone Operators.
What do we offer?
Contract: 1 year contract, possibility to extend
Salary: Group VIII, click for the salary overview
Bonus: 1 month salary if SMART goals are met
Travel Costs: From 10 KM travelling distance
Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
CAO: The Uniform Conditions for the Hotel and Catering Industry
Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
Once per year 50% staff discounts in one of our restaurants (Lucky you!);
The whole year round 20% staff discounts in one of our restaurants;
Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
Depending on your position, you will receive a uniform or dry cleaning reimbursement;
Vitality days and monthly health days;
Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
Employee of the month: receive € 100, – net, a stay in the hotel with a dinner in Serre Restaurant;
Employee of the Year: Receive a complete trip to Japan!
Are you interested in this position?
Do you also want to be part of Okura’s experienced and enthusiastic team? Apply quickly via the button below! An assesment and reference check is part of the procedure.
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